Refund Policy

TwinkleHaha sells digital credits used to generate AI-powered CV optimizations, cover letters, and interview preparation materials. Because our service is delivered instantly upon purchase, we have a specific refund policy that differs from physical products.

1. General Policy

All purchases of TwinkleHaha credits are final once the credits have been used. Credits are considered "used" the moment you successfully generate an AI-optimized CV.

2. When You Are Eligible for a Refund

You are entitled to a full refund if:

• Unused credits: You purchased credits but have not used any of them, and you request a refund within 14 days of purchase.
• Technical failure: The AI-generated output failed to be delivered to you due to a technical error on our end, and our support team could not resolve the issue.
• Duplicate charge: You were accidentally charged twice for the same purchase.

3. When You Are Not Eligible for a Refund

We do not issue refunds if:

• You have already used one or more credits.
• The AI generated output that you subjectively consider "not good enough" — our AI is provided as a tool, and results depend on the quality of the input CV and job description.
• You did not get a job interview or an offer after using our service.
• More than 14 days have passed since the purchase and the credits are unused (still, contact us — we may grant discretionary refunds).

4. How to Request a Refund

To request a refund, email us at nucleus.data.719@gmail.com with:

• Your account email address
• The date of the purchase
• A brief description of the issue

We respond to all refund requests within 2 business days.

5. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us, we reserve the right to suspend your account pending investigation. We strongly encourage you to contact us first — we resolve almost all issues within 48 hours.

6. Payment Processor

All payments on TwinkleHaha are processed by Paddle, which acts as our Merchant of Record. Paddle may appear on your bank statement as "PADDLE.NET* TWINKLEHAHA" or similar. Any refund we approve will be issued via Paddle through your original payment method.

7. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Changes do not apply retroactively to purchases made before the change.

8. Contact

Questions? Email nucleus.data.719@gmail.com.